Customer Reviews

Customer Reviews

At we think customer satisfaction and good service is vital. Below you will find some of the feedback we've received recently from our customers.

Trust Pilot Review -

Finally a mattress company to rely on

Having moved house recently we found ourselves having to buy four mattresses in short order. For a variety of pricing, availability and timing reasons we ended up ordering these four mattresses from four separate companies.

The first was ok - the big online retailer with a river like name. The other two (mattress specialists) both had problems, the second of which ( I won't name them here) were a customer service nightmare initially until finally getting resolved.

Our order from Purelybeds was a bit strange. Due to what we already had we wanted two difficult-to-find odd size items:
A 5'0" x 6'9" mattress and a 4'6" x 6'9" divan base.

Both odd sizes, both different. Thankfully our order was delivered correctly and much earlier than originally promised. Delivery was well notified and clarified with a clear two hour window (on a Saturday at no extra cost). Additionally we spoke to Mike, who I believe to be a business principal (e.g. owner) and hence the service was exemplary.

Happy to recommend and Purelybeds will be our first point of call when we have to order a mattress again.

NB This is a genuine review and I have no connection to any of the companies, other than customer.


Just wanted to say how impressed we are with the Dallas long bed we purchased for our tall teenage son. He is delighted with it & the jumbo end drawer will be perfect for storing all his basketball kit! We like it so much that we have just ordered a Dallas mattress for our daughter's bed!

Many thanks

Diane & Richard 


I just wanted to thank you and the delivery company for the excellent service you've provided.

Although we spent the last 2 years on a different mattress, we forgot about it after a few minutes. Almost one week on the Latex 2500, and we've had perfect night's sleep so far.

Kind regards,
Sayuka & Ben, really happy sleepers


 I just wanted to send you a quick note to say how impressed I have been with the customer service your company has provided.  The delivery lead time was impressive –  hopefully the product is equally good and lasts me for years to come.

 I will certainly be back for another bed for the spare room in the next few months!

 Kind regards


Hi Mike.
Mattress arrived yesterday in a monsoon of rain(!) I am delighted with it. Delivery men were polite and helpful.                                                                            
Thank you so much -- one happy, contented customer.
Kindest Regards
Mrs Mills
Ross is loving his new bed and sleeping so much better now he can stretch out without either hitting the wall or falling out of bed which he did before  on many occasion.
 Many Thanks
 Stephanie and Ross

Hello Michael

Thank you for all of your help, our grandson is really delighted with his new bed.

Thank you also for your suggestions about the " accessories", it really was a pleasure to do business with you.



Hello Michael
Bed arrived an hour or so ago: I'm very pleased with it, though I had a struggle putting it together !! (Not complaining: just didn't realize how weak I am !!).
Looking forward to a good night's sleep tonight.
Thank You Very Much and Best Wishes

Hi Michael

Bed Brilliant. Very pleased have recommended you to friends. Will be looking to order another from you in next month having to wait a while until sorted out other bedroom. Son very pleased not to have feet sticking out of bed. Will ring again soon for next order hopefully at end of next month(March).




Yes, we love the bed. It is very comfortable. I searched for ages for long or custom beds on-line. It was tough to find you, you might consider doing something with google so that you pop up in a search more easily. Your price seemed fair compared to other companies and that is why I chose you.
I am very happy.

Hi Mike

I have to say we are extremely happy with the mattress you supplied, the service was excellent. I intend to order 2 more mattresses from you soon and would be happy to refer you to my clients (interior design/curtain maker). I feel that the mattress was of a superior quality for a a very competitive price. When ordering products on line with out being able to try the product first is a little worrying. My heart was in my mouth when I first tried the bed thinking it could have been a complete disaster but I was truly over the moon, the extra firmness I asked for was just what we were looking for. We have both experienced a good nights sleep since. We now realise that we have both been suffering with restless nights since September, we had been sleeping on a Sealy 2000 pocket sprung mattress which was now 10 years old. When I started to price up replacing it I thought I was going to have to spend at least £1000. I decided to take the risk buying on line from you as I new if it was a disaster for us it would probably be ok for the guest room. Anyway, all in all, we are delighted with everything.

Many thanks,


Thanks Mike,

I have received the bed. The delivery company delivered it the upstairs bedroom. All items were unmarked and undamaged. I have had a nights sleep and it is nice to wake up without a sore back! Thanks for your help and assistance.



Hi Mike,

The mattress is good. I am quite satisfied with it.

Kind regards


Hi Michael,

Thank you for this email – It’s very nice to hear back from a supplier. I must admit, I was a bit worried about purchasing such a unique bed over the internet. I had received just two quotations online but I fount your site very easy to navigate and you was very pro active. My son’s bed is absolutely lovely and he is able to stretch his legs out and sleep much better.  The only thing is I forgot to order the base with 2 drawers and we are stuck for storage (well we can’t have everything in life)…. Once again, thank you for your service – I will definitely return as soon as I need a new bed.

Kind regards,


Bed is great, i have a happy tall teenager!! It was delivered as stated and well packaged and i have passed on your number to a friend who has twins that are nearly 7ft!! Only extra would be linen but i got that online so all good.



Really pleased with the service from this company. I bought a Inspiration 3500 Memory mattress almost a month ago. I found the mattress to be great quality, well priced and very comfortable. Delivery was fast and efficient. Would highly recommend!!



I ordered the Elegance Supreme bed with matching divan and I wasn't disappointed. The mattress was so comfy and I noticed within days that the niggly back pain I normally suffered from following a night's sleep had disappeared. The divan's storage facility also came in handy and my bedroom is far less cluttered than it used to be. I'm sleeping better than ever! Thanks so much Purleybeds!



Having looked on the high street for a new bed we decided to take look at what was available online. Purely Beds offered a great range at great prices. They offered good advice on the most suitable type of mattress. We decided on a Moonlight king size pocket spring mattress & divan. Delivery was very quick and we have enjoyed the best sleep we have had for years at a very reasonable price saving hundreds of pounds. Highly recommended!